"Improving your business by combining VSM with VOC"

Brown Bag University presents a free lunch time Webinar.

Visit http://brownbag-university.eventbrite.com to register.

During this 45 minute webinar you will recieve an overview of how to combine the disciplines of Value Stream Mapping and Voice of Customer.  By combining these two well established Six Sigma disciplines you will be able to more agressively identify what processes your customers consider high value and which are low value.  This is a brown bag event and will be held at lunch time to minimize interuption to your busy day.

Mike Pircer is an expert in the process of Value Stream Mapping.  Over the last 6 years he has amassed a tremendous list of successes for his clients.  He will reveal how you can identify what your current business looks like and how to make significant improvements.

Dan Walker is an expert in Voice Of Customer with several years experience in coaching and mentoring students in the practice of interviewing key individuals to gain insights into what they would like to buy from you.  It will make your business a more attractive alternative versus your competitors.  He will share with you a very simple method for conducting these interviews and making the most of the data you collect.

Enjoy your lunch while you learn!