[JOB] Customer Service Experience Designer

Job Title: Customer Service Experience Designer
Job Category: Info Technology / IT / Computers

 Job description:
Customer Service Experience Designer
Location: Downtown Detroit.
Duration: 6 months contract to hire

***Must Be US Citizen or Green Card Holder***

This person must have experience in Human Factor Design, User Experience Design , and Usability across more than one customer interaction Channel.

Position reporting to the Senior Director of Customer Experience, the Customer Experience Designer will take a holistic view of a customer interaction such as the welcome and on-boarding experience of new members. This designer will work with people across the company to define the experience design process, apply the concepts and methodology, develop design deliverables, outline an experience improvement plan, and ultimately see the improvements through to completion.

The designer should be familiar with the employment of quantitative and qualitative research methods to perform their analysis. The expectation is that the ideal candidate will drive design all the way through to delivery of the recommendations; in other words, bring the experience to life.

Skills:

HTML, CSS, JavaScript

XML, DHTML, FLASH, Flex, Photoshop, Illistrator, and Fireworks a plus

Experience with UI/UX Usaability Interface / Usability Experience
Human Factors Design
User Interface Design
User Experience Design and Usability
Language requirements:
Employment type: Contract to Hire

Send Resume, contact info and desired salary to thoban@synergauto.com